Ticket system
The fastest route for account and server issues. Tracked, prioritized, and answered by the team that runs the infrastructure.
Open a ticketYou will reach a person.
Every ticket is read by someone who can actually fix things — the same team that maintains the network and builds the tooling. No phone trees, no chatbot loops, no closing tickets to look busy.
01Contact
Choose how you want to reach us.
Discord
Quick questions, community discussion, live status updates, and direct access to the team.
Join DiscordFor billing, sales, abuse reports, and everything else — support@verticehost.com
Most issues are resolved the same day. Complicated ones get a plan and updates until they are not complicated anymore.
02Submit a Ticket
Tell us what you need.
Include your server ID, steps to reproduce, and any relevant logs. The more context, the faster we can help.
03FAQ
Answers, without the runaround.
Payment to playable usually takes minutes. Provisioning is automatic, and your panel login arrives by email as soon as installation finishes.
Yes — every plan, every location, no extra charge and nothing to configure. Filtering happens at the network level, ahead of your server.
Across North America, Europe, and Asia-Pacific. You pick the region at checkout, and we can move your server later if your community shifts.
Backups are not automatic. You can create and manage your own server backups using Google Drive — you choose when to create a backup and keep control of your backup files.
Yes. Send us your current host details and we move your files, configs, and databases free of charge — usually within a few hours, at a time that suits your players.
Month-to-month through the panel, with no contracts or setup fees. Cancel whenever you like; service continues until the end of the paid period.
Upgrades apply in place without a reinstall — resources adjust after a short restart. Downgrades take effect at your next renewal.
Every plan ships with a browser-based panel including console, file manager, and task scheduler. Logins are emailed right after purchase, and you can add sub-users whenever.
Your server stays online until the end of the billing cycle, then gets archived for seven days in case you change your mind. After that, data is permanently deleted.
Major credit and debit cards, PayPal, and select local payment methods shown at checkout. Annual billing is available on request.
Still have questions?
Open a ticket, join Discord, or email us. We are here to help.