ABUSE POLICY

1. Zero-Tolerance Policy

VerticeHost maintains a zero-tolerance policy for abuse. We take all abuse reports seriously and investigate promptly.

2. Types of Abuse

Abuse includes but is not limited to:

• Network abuse: port scanning, brute-force attacks, exploit attempts, DDoS participation
• Content abuse: illegal content, child exploitation material, extreme violence, hate speech
• Resource abuse: sustained 100% CPU, disk I/O saturation, network saturation affecting other customers
• Email abuse: spam, phishing, bulk unsolicited messages
• Credential abuse: credential stuffing, account takeover attempts

3. Reporting Abuse

Abuse reports can be submitted via:

• Email: abuse@verticehost.com
• Abuse reporting form (available in client area)
• Support ticket with "Abuse Report" as subject

Please include relevant logs, timestamps, IP addresses, and any other evidence.

4. Investigation & Response

Abuse reports are investigated within 24 hours. Confirmed abuse may result in:

• Immediate service suspension pending investigation
• Notification to the customer
• Permanent account termination for repeated or severe abuse (without refund)
• Reporting to relevant authorities where legally required

5. False Reports

Knowingly submitting false abuse reports may result in account restrictions.