PAYMENT & BILLING POLICY

1. Billing Cycles

• All services are billed in advance unless otherwise stated
• Billing cycles: monthly, quarterly, semi-annually, or annually
• Cycle begins on the service activation date
• Renewal invoices are generated 7 days before the due date

2. Payment Methods

• Credit/Debit cards (via Cashfree)
• UPI (via Cashfree)
• Net Banking (via Cashfree)
• Wallet balance (account credit)
• Bank transfer for annual enterprise plans (by arrangement)

Payment processing is handled by third-party gateways. VerticeHost does not store full card details.

3. Invoices & Receipts

• Invoices are available in the client area
• Email notifications are sent for all transactions
• Customers are responsible for reviewing invoices for accuracy
• GST-compliant invoices are provided for Indian customers

4. Overdue Payments

• 3-day grace period after due date
• After grace period: service suspension until payment received
• Late fee of 2% per month may apply to overdue balances
• Services suspended for non-payment may be terminated after 30 days
• Reinstatement requires full payment of overdue amount plus any fees

5. Refunds

Refunds are governed by the Refund Policy. See that policy for details on eligibility, process, and timelines.

6. Price Changes

• Prices may change at any time
• Existing services: price changes take effect at next renewal
• Customers will be notified at least 30 days before renewal price changes
• Promotional pricing is valid for the initial term only

7. Disputes & Chargebacks

• Contact support before filing a chargeback
• Chargebacks without prior contact may result in account suspension
• Fraudulent chargebacks may result in permanent account termination
• Disputed amounts are held pending resolution