THIRD-PARTY SERVICES POLICY
Use of third-party providers, upstream dependencies, and integration terms.
1. Upstream Providers
VerticeHost relies on third-party providers for infrastructure, networking, payment processing, software, security, communication, and other operational services.
- Data center and colocation providers
- Network transit and IP transit providers
- Hardware vendors (servers, networking equipment)
- Cloud infrastructure providers (for specific services)
- Payment processors (Cashfree, etc.)
- Email delivery services
- Monitoring and security providers
2. Responsibility Limitations
We are not responsible for outages, failures, policy changes, or limitations caused directly by third-party providers where such circumstances are outside our reasonable control.
VerticeHost cannot guarantee the actions, decisions, uptime, response time, refunds, compensation, or conduct of any upstream or third-party provider.
If an upstream provider fails to provide a refund, compensation, replacement service, credit, or other remedy to VerticeHost, VerticeHost is not obligated to provide an equivalent refund or compensation to the customer for the provider's failure.
3. Customer Third-Party Software
- Customers using third-party software, plugins, applications, or services are responsible for complying with the applicable third-party terms and licenses
- VerticeHost does not endorse or guarantee any third-party service integrated with or used alongside our services
- Support for third-party software is provided at VerticeHost's discretion
4. Data Processing by Third Parties
Certain customer data may be shared with third-party processors as described in the Privacy Policy. Processors are bound to process data only on our instructions and under contractual data protection obligations.
5. Changes to Third-Party Relationships
VerticeHost may change third-party providers at any time. Material changes affecting service functionality will be communicated to affected customers where practicable.